Welcome to kucapu.com. We provide services to you in accordance with the notices, terms and conditions set out in this agreement ("Agreement"). In addition, when you use any service of kucapu.com (such as placing an order or writing customer reviews), you will be bound by the rules, guidelines, policies, terms and conditions applicable to such services, which have been incorporated into this service . Refer to this agreement. kucapu.com reserves the right to change this website and these terms and conditions at any time.
Visiting, browsing or using this website in other ways means that you agree to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
You declare and warrant that you are at least 18 years old, or visit this website under the supervision of a parent or guardian. In accordance with the terms and conditions of this agreement, kucapu.com hereby grants you a limited, revocable, non-transferable and non-exclusive permission to access and use this website by displaying it on your Internet browser for personal use only The goods sold on the website may not be used for any commercial purposes or on behalf of any third party, unless kucapu.com expressly allows in advance. Any violation of this agreement will result in the immediate cancellation of the license granted in this paragraph without notice.
Unless permitted by the above paragraph, you may not copy, distribute, display, sell, lease, transmit, translate, modify, reverse engineer, disassemble, decompile or otherwise use this website or any part of this website or any part of it. For some derivative works, kucapu.com has express written permission. Unless you have obtained the explicit permission of kucapu.com in advance, you may not use any information provided on this website for any commercial purposes, nor may you use this website for the benefit of other businesses. kucapu.com reserves the right to refuse service, terminate accounts and/or cancel orders at its sole discretion, including but not limited to, if kucapu.com believes that the customer’s behavior violates applicable laws or harms kucapu.com’s interests.
You shall not upload, distribute or otherwise publish any content, information or other materials that (a) infringe or infringe anyone's copyright, patent, trademark, service mark, trade secret or other proprietary rights through this website; (b) Is defamatory, threatening, defamatory, obscene, indecent, pornographic, or may cause any civil or criminal liability under US or international law; (c) Including any errors, viruses, worms, traps Doors, Trojan horses or other harmful codes or attributes.
When you use this website, you will be solely responsible for all responsibilities, including but not limited to all communications and transmissions and all obligations arising from such access or use (including but not limited to financial obligations). Any unauthorized use of your mailing address and contact information, or any other behavior that violates this website or threatens to violate the security of this website, you should immediately notify kucapu.com. After agreeing to stay informed about news and exclusive offers, you will receive our newsletter, which contains information about sales, coupons and special promotions.
Please note that 1-3 is the order processing time after the order is placed, and the order in the processing or part of the shipment status can be modified or cancelled.
All other orders cannot be changed. Sorry for any inconveniences caused. If you want to cancel an order that has been shipped or packed, please contact us via email or phone as soon as possible.
If you regret that you cannot cancel your order, we recommend that you accept the packaging and refer to our return and refund policy for more information.
In Kucapu, all goods are sent from the warehouse without paying customs duties. Our product prices do not include tax. Therefore, after the package arrives in the destination country, all customs or import duties will be charged. If any, these fees must be paid by the customer. If the customer rejects the package due to import duties or taxes, they shall bear full responsibility for all costs involved in the process. According to customs regulations, please note that Kucapu cannot declare purchased items as gifts or list prices lower than the actual product prices.
Customer Code of Conduct Policy
At Kucapu, customer satisfaction is our top priority, and we are committed to solving all customer problems in a professional and friendly way. However, we will not tolerate any unacceptable or unreasonable behavior towards our customer service team members.
For example, unacceptable behavior directed at customer service personnel or Kucapu may include any of the following:
-Offensive, abusive and threatening behavior. Examples include: any and all direct or implicit threats on any communication channel; intimidating language; personal and verbal abuse; sexism, racial discrimination, homophobia or derogatory speech; rude inflammatory statements; swearing and uncompromising statements Unfounded allegations.
-Although this problem has been fully resolved, we still insist on making habitual demands or unreasonable complaints; similarly, although we provide reasonable and fair solutions according to our policies, there are still repeated complaints.
-Request, expect or require employees to violate established company policy guidelines, such as refund amount, deadline, special compensation, etc.; similarly, seek unrealistic results beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Kucapu.
All text, graphics, photos or other images, button icons, audio clips, logos, slogans, trade names or text software and other content on the kucapu.com website (hereinafter collectively referred to as "content") are proprietary or proprietary to kucapu.com. Appropriate content providers. You may not use, copy, copy, modify, transmit, display, publish, sell, license, perform publicly, distribute or use any content in a commercial manner in a manner not allowed by kucapu.com, or dispose of any content in other ways without kucapu.com expressly agreed in writing in advance. The use of data mining, robots or similar data collection and extraction tools on kucapu.com, and the use of kucapu.com trademarks or service marks in meta tags are strictly prohibited. You can only view and use the content for personal information, shopping and ordering on the website, and not for other purposes. The collection, sorting and assembly of all content on this website (hereinafter referred to as the "compilation") completely belongs to kucapu.com. You may not use kucapu.com's content or editing in any way that degrades or insults kucapu.com or in a way that may cause confusion or violate any applicable laws or regulations. kucapu.com reserves all rights not expressly granted. Violators will be fully prosecuted by the law.
Intellectual Property Infringement Policy
It is kucapu.com's policy to take appropriate action when necessary to uphold and acknowledge all relevant state, federal and international laws related to materials that claim to infringe any trademarks, copyrights, patents and all or any other intellectual property laws. If you are an intellectual property owner and you believe that kucapu.com sells, offers or provides goods and/or services that infringe your intellectual property rights, please send the full text of the following information to [email protected]
1. The electronic or physical signature of the person authorized to represent the exclusive owner of the alleged infringement;
2. A description of the work or material suspected of infringement;
3. State the location of the allegedly infringing material on the website (product URL);
4. Information sufficient for us to contact you, such as your address, telephone number and email address;
5. You declare that you sincerely believe that the disputed use of this material is not authorized by the copyright or other owner, its agent or the law;
6. Identify the intellectual property rights you claim to be infringed by this website (such as "XYZ copyright", "ABC trademark, registration number 123456, registration time 1/1/04", etc.);
7. You declare that the above information and notices are accurate and have been sanctioned by perjury and that you are the copyright owner or are authorized to act on behalf of the owner whose exclusive rights have been infringed.
Termination and effect of termination
In addition to any other legal or equitable relief, kucapu.com may immediately terminate this agreement or revoke any or all of your rights granted under this agreement without prior notice to you. After the termination of this agreement, you should immediately stop all access to and use of this website, and kucapu.com will refuse your full or partial access to and use of this website, except for any other legal or equitable remedies. Any termination of this agreement shall not affect the respective rights and obligations (including but not limited to payment obligations) of both parties before the termination date.
Disclaimer and limitation of liability
Unless otherwise stipulated in the standard sales terms, each product on the website is subject to the terms, otherwise this website, the products sold on it and the transactions through it are provided "as is" by Kucapu. Kucapu does not make any express or implied statements or guarantees regarding the operation of this website or the information, content, materials or products contained in this website, unless within the scope permitted by applicable laws, Kucapu does not assume any express or implied guarantees, including but It is not limited to implied warranties of merchantability and applicability for specific purposes, non-infringement, ownership, quiet enjoyment, data accuracy and system integration. This website may contain errors, errors or typographical errors. Kucapu does not guarantee that the content will be corrupted or error-free. To the maximum extent permitted by law, Kucapu shall not be liable for any form of damage caused by the use of this website, including but not limited to indirect incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, Kucapu's total liability for any damages you cause (regardless of the basis of action taken) shall not exceed the total amount of fees you actually paid to Kucapu immediately in the current month before the act suspected of causing Kucapu’s liability . But not limited to indirect incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, Kucapu’s total liability for any damages you cause (regardless of the basis of action taken) shall not exceed the total amount of fees you actually paid to Kucapu immediately in the current month before the act suspected of causing Kucapu’s liability . But not limited to indirect incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, Kucapu’s total liability for any damages you cause (regardless of the basis of action taken) shall not exceed the total amount of fees you actually paid to Kucapu immediately in the current month before the act suspected of causing Kucapu’s liability.
Kucapu and/or the seller will only act in accordance with the refund, return and exchange policy displayed on the platform in the case of product-related damage and valid and confirmed manufacturing defects. Kucapu and/or the seller shall not be liable for any damage caused by improper use by the customer, personal negligence and/or other reasons not attributable to product defects.
Please note that the total amount of each order cannot exceed $170 because of our shipping policy. kucapu.com reserves the right to reject or cancel any order for any reason at its sole discretion. Some situations that may cause your order to be cancelled include: restrictions on the total amount that can be purchased, inaccuracies or errors in product or price information, or problems discovered by our credit and fraud prevention department. Before accepting any order, we may also need other verification or information. If all or any part of your order is cancelled, or other information is needed to accept your order, we will contact you by email or phone.
Kucapu is not responsible for delayed delivery on special occasions (such as birthdays or other events). We encourage customers to place orders in advance to ensure that there is enough time to receive their items.
All orders reported by the shipping company as "delivered" are considered to have been delivered. In this case, Kucapu will not be liable for non-delivery.
According to customs regulations, customers must provide valid and accurate data. All consignee's name, address and payer's name should be valid. Some countries/regions require the consignee to submit their ID or passport to clear the package or use it for payment verification. This is the sole responsibility of the customer for the accuracy of the data provided to us. If any information is incorrect and prevents any transportation, delivery or customs clearance, in this case, we will not take any responsibility and will not provide any compensation.
Although kucapu.com strives to provide accurate product and price information, there may be price or typographical errors. kucapu.com can only confirm the price of the product after ordering. If a product is listed at an incorrect price or incorrect information is provided due to an error in the price or product information, kucapu.com reserves the right to reject or cancel any order placed for the product at its sole discretion. If the product is not priced correctly, kucapu.com may, at its discretion, contact you to obtain instructions or cancel your order and notify you of the cancellation.
Pricing in different currencies
The pricing of products sold by kucapu.com is based on figures calculated in U.S. dollars (US$). Prices in other currencies are converted from U.S. dollars based on the latest exchange rate. Due to currency fluctuations, the prices displayed on this website in non-US currency units may not be up to date except on individual product pages. Areas on the website where non-US currency denominations may be incorrect include, but are not limited to, promotion slogans, promotion pages, and product category pages. Regardless of the currency denomination, the price displayed on a single product page is the current price that you are responsible for paying kucapu.com, excluding shipping.
Kucapu is not aware of any other bank fees or exchange rate fees charged by the issuing bank or third-party payment providers, and is not responsible for them. These costs are only borne by the customer and Kucapu will not repay them.
This site may contain links to other sites on the Internet owned and operated by third parties. You acknowledge that kucapu.com is not responsible for the operation or content of any such website or through any such website.
For Kucapu orders with multiple items, we may divide your order into several packages according to the inventory level according to our own judgment for more information, please check our terms and conditions. Thank you for your understanding.
If there is a problem during the transportation (such as lost or delayed), Kucapu will be responsible for the replacement.
No matter what the customer orders, we will ship it. If the customer ordered the wrong product, we will not be held responsible for them.
If the delivery fails for any reason and the address sent to is the correct address provided by the customer, Kucapu will not be liable when returning the package to us.
If you have not received the package, please notify us as soon as possible. For standard shipping (EMS), we will no longer be able to provide any compensation after 60 days from the date we ship the package. For fast shipping (DHL), we will not be able to provide any compensation after 40 days from the date we send the package.